Project Leader – Concierge Service

  • Location:
  • Salary:
    negotiable
  • Posted:
    9 months ago
  • Category:
    56 Administrative and support, waste management and remediation services
  • Deadline:
    2019-10-01

AzureHR is looking for a project lead to join our team in Vancouver BC.

Responsibilities:

  • Leading a cross-function team to offer 24/7 high-level concierge service to clients
  • Build up a completely trustful relationship with clients
  • Setup the services standard, manage the team to offer the professional services
  • Continuously improve the daily operations, focus on detail but result orientation
  • Responsible for the business plan, execution and budget baseline
  • Lead cross-function team to operate new projects
  • Focus on customers’ satisfaction and CRM improvement
  • Innovation at operating management
  • Training and developing the service team

Qualifications:

  • 7+ years hands-on experience at concierge, hospitality, family services or health care business
  • Passion to offer the best services to people who need help
  • A good listener to clients’ voice, with knowledge and experience to shot the root of the clients’ concern
  • A team leader to proactively implement corrective plan
  • A believer of “devil hides behind details”, focus on detail improvement
  • Expertise at concierge and customer services
  • Strong leadership at cross-functional team both internally and externally
  • Familiar with social media, internet or new technology utilization at services
  • Excellence at communication and reflection, understanding and respect diversify culture

Job Type: Full-time

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